Return & Refund at a Glance

Here are the essentials at a glance. Full details follow below.

Return window
30 days from the delivery date

Item condition
Unused, in original condition, with tags attached and original packaging

Return shipping
Free if the item is defective, damaged, or incorrect; otherwise paid by the customer

Refund method
Original payment method (PayPal, debit card, or credit card)

Refund timeframe
3 to 13 business days after your return is received and approved

Non-returnable
Final sale items, worn or altered items, gift cards, and items damaged by the customer after delivery

Order changes
Cancel or change within 24 hours of ordering (see our Cancel & Change Order Policy)

Our Commitment

At Leather Corner Shoe Repair, we want you to be satisfied with your order. If something isn’t right, please contact us and we’ll assist you with the return or refund process in accordance with this policy.

Eligibility

We accept returns within 30 days of the delivery date. To be eligible, items must be:

• Unused and in original condition

• In their original packaging with all tags still attached

• Accompanied by proof of purchase

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

How to Initiate a Return

Email us at [email protected] within 30 days of receiving your order. Include your order number and the reason for the return, and our team will review your request and send return instructions within 1–3 business days.

Please do not send items back before contacting us. Returns sent without prior authorization may not be accepted or processed.

Return Shipping

If the item is defective, damaged, or incorrect: We cover the return shipping cost in full.

If the return is a change of mind or another customer reason: The customer is responsible for return shipping costs.

We recommend using a trackable shipping method for your return. We are not responsible for returned items lost in transit before they reach us.

Return Address

Once your return has been approved, please send your item to:

Leather Corner Shoe Repair
3/12/113 Vu Chi Thang, P. Nghia Xa, Q. Le Chan, TP. Hai Phong, Vietnam

Refund Process

Once we receive and inspect your returned item, we’ll notify you whether your refund is approved within 1–3 business days.

If approved, your refund will be issued to your original payment method, including PayPal, debit card, or credit card.

You can expect to receive your refund within approximately 3–13 business days from the date your returned item is received and approved, depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Exchanges

We accept exchanges within 30 days of delivery. To request an exchange, email us at [email protected] with your order number and the item you would like instead.

If the replacement item is higher in value, you will be responsible for the price difference. If it is lower in value, we will refund the difference to your original payment method.

Exchanged items must meet the same eligibility conditions as returns: unused, in original condition and packaging, with all tags attached and proof of purchase.

When Returns Are Not Accepted

We are unable to accept returns in the following cases:

• Items returned after the 30-day return window

• Items that have been worn, used, or altered

• Items returned without their original tags

• Items missing their original packaging

• Items returned without proof of purchase

• Items marked as final sale at the time of purchase

• Items damaged by the customer after delivery

• Gift cards

• Promotional or free items, unless defective, damaged, or incorrect

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

• Final sale items

• Gift cards

• Items that have been worn, used, or altered

• Items damaged by the customer after delivery

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at [email protected].

Include your order number, a description of the issue, and clear photos showing the problem. We will review your case and provide appropriate instructions as quickly as possible.

For approved defective, damaged, or incorrect item claims, we will cover the applicable return shipping cost.

Need a Hand With a Return?

Want to start a return or have a question about your refund? Please contact us using the information below.

Leather Corner Shoe Repair
Business Owner / Representative: Lê Quang Hiệp
Address: 3/12/113 Vu Chi Thang, P. Nghia Xa, Q. Le Chan, TP. Hai Phong, Vietnam
Phone: +84 896 613 926
Email: [email protected]
Customer Support: Available 24/7
Response Time: Within 24 hours
Website: leathercornershoerepair.com